FAQ

SHIPPING

Shipping. Items are shipped from the workshop or shop where they are made or sold in Greece. To ensure the best rate and the flexibility of ordering multiple items from different locations the local Hellenic Post rate is included in the price of each item and will be shipped separately.

VAT TAX

VAT Tax is not collected on orders to US residents.

ORDERS

My item is not what it looks like in the picture.
Most of our items are made by hand or shaped as a result of nature. Minor differences in appearance and size are common. This is what makes your item unique and special! If you are not happy with your item please reach out to [email protected]

My Item is broken.
Oh no! Please send a picture to [email protected] and we will get you an available replacement item right away!

I received the wrong item.
Please send a picture to [email protected] along with your order confirmation email and we will send you what you ordered. We will email you a shipping label to return items to our PO Box – 2692 New York NY 10185.

My order never arrived
Please check your confirmation for a tracking number. If you have any other issues please forward your confirmation email to [email protected] with the Subject: MISSING ITEM and we will look into the issue for you.

I am not located in the US.
As of now we only ship to the continental United States, we’re sorry, we hope to reach you in the future!

Refund Policy 
Refunds for lost or broken items are handled on a case by case basis. We would like to do our best to ensure you receive the item you ordered in the proper condition. Please email [email protected] SUBJECT: HELP-  if you need help with your order. We are always happy to help. Refunds can take up to 3 to 6 business days. There are no cash refunds.

Custom or large quantity orders…
If you would like a custom or large quantity of a particular item (10 or more) please reach out to [email protected] with the item name, desired quantity, and the delivery date. Some items come in limited quantities depending on the season so we will try to accommodate your request to the best of our abilities. For customized products, we will be more than happy to reach out to the producers for timing and pricing for your request! We recommend that you make your request at least 4-6 weeks prior to your desired delivery date.

For wedding and baptism favors please email [email protected] SUBJECT: Bombomnieres.